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Delivery

 

I post items using Royal Mail as I find for ceramics, this is the safest option. This means that postage and packaging is £4.50 for a small parcel and £7.50 for a medium parcel sent as Tracked 48

 

Currently, I only post within the UK. However, If you live abroad, contact me to discuss postage.

 

If you are local to Westhill, Aberdeenshire, you can pickup for free, please select pickup at checkout you will then be sent a confirmation email with my contact details to arrange pickup.

 

Packaging

 

I use double walled cardboard boxes, which are strong and I rarely get breakages. Items are wrapped with stamped paper and  sisal string and a ceramic charm.  I try to reuse packaging wherever possible and once my stocks of bubble wrap are used up I will be transitioning to paper for wrapping items. If you could reuse packaging, that would be great, but my cardboard boxes are recyclable.

 

Returns

 

If you are not fully satisfied with your purchase, you have 14 days after receipt of the item to return it to me for a refund. I cannot refund postage charges and you will be responsible for packaging the item and return postage. The item must be unused and reach me in the same condition it reached you.

 

Payments are made through Paypal or Stripe and can be made using all major debit or credit cards. Once your order is completed, you should receive confirmation via email. When the item is dispatched, you will get another email.

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